Cancellation and Refund Policy
Effective date 22/08/2026
The 24-hour period is measured from the tour’s departure date and time in Thailand.
Cancellation and refund outcomes
| Situation | Outcome |
|---|---|
| Full payment, cancelled at least 24 hours before departure | Refund of the online amount paid, less verified payment-processing fees actually incurred and not recoverable by us |
| Full payment, cancelled less than 24 hours before departure | No refund |
| Deposit plan, customer cancellation | All amounts already paid are non-refundable, including a later paid balance |
| T-Suk cancels for weather or safety | Free date change or a full refund of all amounts paid, including any deposit |
| Missed pickup / No-show | If you are not ready at the confirmed pickup place and time and miss your pickup or departure, it will be treated as a no-show and no refund will be provided. |
| Remaining balance becomes overdue | The booking is not cancelled automatically. Staff will follow up, and you should contact T-Suk promptly |
How to request a cancellation or refund
Refunds are returned to the original payment method. After the payment provider accepts the refund, settlement timing may depend on your bank or card issuer.
Cancellation exactly 24 hours before departure receives the same full-payment refund, less verified payment-processing fees actually incurred and not recoverable by us. The refundable amount and any deduction will be shown or confirmed before the refund is processed.
Park, island, admission, or other local fees stated as payable in cash or on site are outside the Stripe online charge and cannot be refunded to the card as part of the online payment.
If you have a payment dispute or chargeback concern, contact T-Suk promptly so we can investigate. This does not limit your statutory or cardholder rights.
You cannot cancel or change the date yourself on this website. Contact T-Suk by email or WhatsApp with your booking number and lead guest email. Staff will verify and process the request.